Refund policy
At Deploy Wear, we are committed to providing you with high-quality, unique products. Since every item is a unique print-on-demand product produced only once ordered, we generally do not support returns or exchanges if you simply ordered the wrong size, colour, or changed your mind.
However, we are happy to offer a free replacement or a refund in case of a damaged product or a manufacturing error, in line with Printify's policy.
1. Damaged Products or Manufacturing Errors
If your product arrives damaged or has a manufacturing error, please contact us within 30 days of product delivery.
To report an issue, email us at enquiries@deploywear.com with the following information:
- Your order number
- Clear photos (minimum 2) or video showing the specific issue
- A brief description of the problem
Once we review and verify the issue:
- We will offer a free replacement or a full refund
- Refunds will be issued to your original payment method
- Refunds may take a few additional business days to appear, depending on your provider
- There is no need to return the damaged product
2. Sizing Issues or Buyer's Remorse
- We do not offer returns or exchanges for non-defective products, such as if the customer ordered the wrong size, colour, or simply changed their mind.
- We highly recommend consulting the size charts provided in each product description before making a purchase to ensure the best fit.
3. Lost Orders
- If an order is lost in transit, please contact us immediately. We will work with our print provider to investigate the issue.
- If an invalid address was provided by the customer, you may opt for a reprint at an extra charge (paid by the customer) or a partial refund of the product price only.
4. General Information
- Colours may vary slightly due to monitor settings, and minor variations in print placement (within a 0.5" tolerance for DTG products) are not considered defects.
- For any further questions, please reach out to us via the Contact Us page on our website.